This Privacy Policy describes how slowaerateglass collects, uses, and discloses your personal information when you visit or make a purchase from www.slowaerateglass.com. We exclusively serve consumers within the United States and Europe, operating in strict accordance with applicable global data protection legislations, including the General Data Protection Regulation (GDPR) for European residents and applicable state-level privacy frameworks within the United States.
1. Data Controller The data controller responsible for the processing of your personal information is the corporate brand owner:
- Brand Name: slowaerateglass
- Corporate Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
- Contact Email: decanter@slowaerateglass.com
2. Personal Information We Collect When you interact with our website, we collect specific categories of information regarding your device, your engagement with the platform, and the essential data required to process and execute your commercial transactions. This includes:
- Device Information: Web browser type and version, IP address, temporal time zone, and specific cookie identifier data deployed to optimize site functionality.
- Order Information: Legal name, billing address, verified shipping address, transactional email address, and direct telephone number.
- Support Information: Any data or context provided voluntarily during direct customer support inquiries.
3. Secure Payment Processing To complete your commercial transactions securely, we utilize standard, industry-verified financial infrastructure. All payment details are encrypted and processed directly by our external third-party payment processor, Stripe. Stripe collects, stores, and processes your financial data in strict accordance with their established global privacy and security standards. We do not capture, store, or retain your credit card numbers, raw financial credentials, or banking data on our local servers or operational infrastructure.
4. Purpose and Legal Basis for Processing Personal Information We process your personal data under legitimate business interests, statutory legal requirements, or contractual necessity to:
- Fulfill and execute orders placed through the website (including managing secure payment authentication and coordinating premium regional shipment).
- Communicate vital updates regarding your transactions, transit updates, or order statuses.
- Screen incoming orders for potential risk, systemic fraud, or chargeback preventions.
5. Data Retention Protocols We retain your personal information only for the duration necessary to deliver our services, fulfill legitimate business goals, and satisfy corporate, accounting, and legal requirements across Canada, the United States, and the European Union.
- Order and Financial Records: Retained for a minimum threshold of 7 years to comply with regulatory corporate taxation laws and financial auditing statutes.
- Customer Communications: Retained for up to 2 years following the definitive resolution of an inquiry to ensure service consistency and ongoing dispute resolution.
6. Your Jurisdictional Privacy Rights Depending on your geographic jurisdiction (including the European Economic Area under the GDPR and specific regulatory states within the United States), you possess explicit statutory rights regarding your personal data. These rights include the entitlement to access, correct, update, or request the complete erasure of the personal information we maintain. To exercise any of your jurisdictional rights or to file an inquiry regarding your data, please submit a formal request via our official communication channel: decanter@slowaerateglass.com.
7. Contact Information For comprehensive details regarding our privacy governance, specific operational guidelines, or if you have any questions concerning this policy, please contact us directly:
- Website: www.slowaerateglass.com
- Telephone: +4035675429
- Email: decanter@slowaerateglass.com
Note: This website sells glassware only and does not offer any alcoholic or other beverages.
