- Service Booking and Delivery
Which regions do you serve?
We specialize in providing professional event photography and on-site shooting services for clients located in the United States and Europe.
All business operations, customer support, and service coordination are centrally managed from our corporate headquarters in Calgary, Alberta, Canada.
What is the service process?
Our service process includes:
Submitting a booking request
Confirming service requirements
Coordinating the event schedule
Executing on-site event photography
Professionally processing digital photos and videos
Securely delivering finished digital assets online
Specific service arrangements will be confirmed with the client prior to the scheduled event date.
How long does it take to receive the photos and videos?
After the event photography service is completed, we will proceed with the post-processing and preparation of the agreed-upon digital assets.
The standard delivery timeframe for digital assets is:
7 to 21 business days after the completion of the event service.
Actual delivery times may vary based on factors such as:
The volume of photos and videos
Post-production editing requirements
The complexity of the event
The selected service package
Clients will be notified once the digital assets are ready.
How are the finished assets delivered?
Digital assets will be delivered via secure online channels, including:
Email
Secure download links
Authorized digital transfer platforms
Our primary service delivery does not require the shipment of physical products.
- Payment Information
What payment methods do you accept?
We accept secure international payments through certified payment processors.
Clients can complete payments at checkout using supported options, including major credit/debit card networks and digital payment methods provided by our payment platform.
What is the payment process?
To book event photography services, clients are required to pay a service booking deposit.
Payment of the deposit confirms:
Service slot availability
Reservation of the event date
Initial service preparation
Any remaining balance will be settled in accordance with the service agreement confirmed between the client and slowaerateglass.
All payment transactions are securely processed through trusted third-party payment service providers.
- Cancellations, Refunds, and Service Adjustments
What is your cancellation policy?
As event photography services require advance scheduling and resource allocation, we review cancellation requests based on the timing of the request and the progress of service preparations. Please contact us as soon as possible if you need to modify or cancel your booking. Can I request a refund?
Refund eligibility depends on the following factors:
Timing of the cancellation
Progress of service preparation
Terms of the agreement
Scope of services already completed
If a refund is approved, eligible funds will be returned via the original payment method.
What happens if there are quality issues with the delivered materials?
If the delivered digital photos, videos, or related materials contain technical issues that prevent normal access or use, please contact our support team with the relevant details.
We will assess the situation and provide an appropriate solution, which may include:
Technical assistance
File replacement
Additional support
- Client-Submitted Materials and Intellectual Property
Can clients provide reference images or materials?
Clients may provide reference images, graphics, text, or other materials relevant to the event requirements.
Clients must ensure that all submitted materials:
Are authorized for legal use
Do not infringe upon third-party copyrights
Do not contain unauthorized trademarks or protected content
slowaerateglass does not permit the submission of infringing images, graphics, or text materials.
All submitted materials may undergo manual review prior to service preparation.
If potential infringing content is identified, we may:
Contact the client to request replacement materials;
Remove the relevant content with the client’s consent;
Cancel the booking and issue a full refund with the client’s consent.
- Business Contact Information
For service inquiries, booking matters, payment assistance, or formal correspondence, please contact our administrative team:
Company Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
Phone: +4035675429
Official Email: decanter@slowaerateglass.com
