This Refund & Cancellation Policy establishes the procedures, conditions, and requirements governing cancellations, service adjustments, and financial reimbursements for all transactions completed through:
www.slowaerateglass.com
slowaerateglass provides professional event photography and event coverage services for customers located exclusively in the United States and Europe.
Our services are delivered through offline event coverage and secure online delivery of digital photos, videos, and related materials.
This policy is designed in accordance with applicable consumer protection principles in Canada, the United States, and the European Union.
- Service Purchase Type
All services purchased through www.slowaerateglass.com are classified as:
One-Time Service Purchases
Each payment represents a single service transaction and is not a subscription or recurring payment arrangement.
Our services may include:
Event photography planning
Event coverage scheduling
Offline professional photography services
Digital photo and video processing
Online delivery of completed digital materials
Because our services are performed through offline event coverage and digital delivery, no physical shipment is provided and no traditional logistics tracking number is issued.
- European Union & United Kingdom Consumer Withdrawal Rights
For customers located in the European Union and the United Kingdom, applicable consumer protection laws may provide certain statutory withdrawal rights.
However, customers acknowledge that event coverage services and digital materials may require immediate preparation and delivery after booking confirmation.
By placing an order, the customer expressly requests that service preparation and digital delivery may begin before the expiration of the standard withdrawal period.
Once digital delivery has started, the customer expressly acknowledges and agrees that they waive the 14-day statutory right of withdrawal where such waiver is permitted under applicable consumer protection laws.
This means that after digital photos, videos, or related digital materials have started delivery, customers may no longer request cancellation solely based on the standard 14-day withdrawal period.
- Cancellation Before Service Commencement
Customers who need to cancel a booking before the event service begins should contact slowaerateglass as soon as possible.
Cancellation requests will be reviewed based on:
Time of cancellation request
Current preparation status
Service scheduling arrangements
Resources already allocated
If a cancellation request is approved before service commencement, eligible refunds may be processed through the original payment method.
- Service Issues and Resolution Process
slowaerateglass is committed to providing professional event coverage services and delivering agreed digital materials.
If customers experience issues related to:
Digital file accessibility
Technical delivery problems
Missing agreed materials
customers should contact our support team with relevant details.
After review, we may provide appropriate solutions, including:
Technical assistance
Digital file replacement where applicable
Additional service support
- Customer Submitted Materials and Intellectual Property Protection
Customers may provide reference images, graphics, text, or other materials related to their event requirements.
Customers must ensure that all submitted materials:
Are legally authorized for use
Do not violate third-party copyright rights
Do not contain unauthorized protected content
slowaerateglass strictly prohibits submission of:
Copyright-infringing images
Unauthorized graphics
Infringing written materials
Any content violating third-party intellectual property rights
All submitted materials may be manually reviewed before service preparation.
If potentially infringing materials are identified, we may:
Contact the customer and request replacement materials;
Remove the related materials after receiving customer approval;
Cancel the service arrangement with customer agreement and provide a full refund.
- Refund Processing
Approved refunds will be processed through the original payment method used during checkout.
Refund processing times may vary depending on:
Payment processor procedures
Banking institution processing times
Customer payment method
Customers should allow standard financial processing periods for refunds to appear on their account statements.
- Digital Delivery Responsibility
After completion of the event coverage service, agreed digital materials will be delivered through secure online methods, including:
Email delivery
Secure download links
Authorized digital transfer platforms
If customers experience technical difficulties receiving digital materials, slowaerateglass will make reasonable efforts to assist and resolve the issue.
- Corporate Administrative Contacts
For cancellation requests, refund inquiries, service questions, or policy-related matters, please contact:
Corporate Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
Direct Telephone: +4035675429
Official Email: decanter@slowaerateglass.com
