This Refund & Return Policy establishes the structured legal procedures, operational guidelines, and formal conditions governing order cancellations, product returns, and financial reimbursements for all transactions executed on www.slowaerateglass.com. Our institutional policies are strictly aligned with Canadian, United States, and European Union consumer protection frameworks.
1. Statutory Right of Withdrawal (European Union & United Kingdom Residents) In strict accordance with applicable European consumer rights regulations, customers residing within the European Union and the United Kingdom possess an absolute statutory Right of Withdrawal from their purchase.
- Timeframe: You retain the legal right to withdraw from the purchase contract within 14 days from the date on which you, or a designated third party (other than the carrier), take physical possession of the merchandise, without any requirement for justification.
- Notification: To formally exercise this right, you must communicate your definitive decision to cancel via an unequivocal written statement transmitted directly to our official administrative email: decanter@slowaerateglass.com.
2. Damaged, Defective, or Transit-Faulty Merchandise To protect your purchase, slowaerateglass provides an expedited remedy framework for glassware items that sustain breakage, structural faults, or functional imperfections during the international transit process.
- Verification Procedure: If your glassware merchandise exhibits physical imperfections, breakage, or faults upon delivery, please contact our customer support desk via email within 14 days of receipt. You must enclose clear photographic or media evidence validating the specified damage.
- Resolution Framework: Upon operational review and verification of the provided photographic evidence by our team, we will coordinate a complete financial refund or arrange a priority replacement dispatch. Customers are explicitly not required to return broken or damaged glass items to our facilities to qualify for this remedy.
3. Authorized Regional Return Addresses For non-damaged returns initiated within the lawful cancellation or withdrawal window, the merchandise must be returned to our designated regional handling facilities. Please do not dispatch any merchandise back to our facilities without receiving prior written return merchandise authorization (RMA) and official shipping instructions from our support team.
4. Extended Transit & Non-Delivery Mitigations Our international consignments are managed via premium DHL, FedEx, and UPS Priority networks, with standard cross-border delivery requiring 5 to 12 business days. Automated tracking notifications are sent at major logistics milestones (including initial dispatch, distribution sorting hub arrival, and local delivery deployment).
- If a shipment delivery timeline significantly exceeds this standard timeframe, we will immediately launch a formal tracer investigation with the respective carrier. Based on the factual outcome of the carrier inquiry, we will conclusively resolve the issue via a full financial reimbursement or an immediate replacement dispatch.
5. Financial Processing and Regulatory Payment Channels All approved refunds are systematically reversed and processed back exclusively to the original funding source utilized by the customer at checkout. We support transactions across key international payment channels, and your reimbursement will be credited directly to the relevant account:
- Credit and Debit Card Networks: Visa, Mastercard, American Express.
- Digital & Mobile Wallets: Apple Pay, Google Pay, and verified electronic wallet infrastructures available at checkout.
- Note: Please allow standard banking processing windows (typically 5 to 10 business days) for the refunded capital to be formalized and reflected on your official financial statement.
6. Corporate Administrative Contacts For formal return requests, evidence submission, or structural inquiries concerning this policy, please contact our administrative desk through the official channels:
- Brand Name: slowaerateglass
- Website: www.slowaerateglass.com
- Corporate Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
- Telephone: +4035675429
- Official Email: decanter@slowaerateglass.com
Note: This website sells glassware only and does not offer any alcoholic or other beverages.
