This Privacy Policy outlines how slowaerateglass collects, uses, protects, and discloses your personal information when you visit the following website or purchase its services:
Website: www.slowaerateglass.com
slowaerateglass specializes in providing professional event photography and on-site event shooting services to clients located in the United States and Europe.
Our operations comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for European clients and relevant privacy regulations in the United States.
- Data Controller
The data controller responsible for processing your personal information is:
Brand Name: slowaerateglass
Company Address:214 Douglas Glen Close SE, Calgary, Alberta, Canada
Contact Email:decanter@slowaerateglass.com
Phone:+4035675429
- Personal Information We Collect
When you visit our website, request services, communicate with us, or make a booking, we may collect specific categories of personal information necessary to provide our services.
The information we collect may include:
Device Information
We may automatically collect technical information related to your device and website usage, including:
Browser type and version
IP address
Time zone information
Cookie identifiers
Website interaction information
This information helps us maintain website security, improve website functionality, and enhance the customer experience.
Booking and Service Information
When you request or purchase our event photography services, we may collect:
Legal full name
Billing information
Service location details
Email address
Phone number
Event date and schedule information
Service requirements and preferences
This information is necessary for scheduling, providing, and managing event photography services.
Customer Communication Information
When you contact us, we may collect information you voluntarily provide, including:
Service inquiries
Event details
Records of communication
Feedback or support requests
- Secure Payment Processing
To process payments securely, we use trusted third-party payment processors (including Stripe).
All payment information is encrypted and processed directly through Stripe’s secure payment infrastructure. slowaerateglass does not collect, store, or retain:
Credit card numbers
Bank account credentials
Raw payment information
Stripe processes payment information in accordance with its own security and privacy standards. 4. Purposes and Legal Basis for Processing Personal Information
We process personal information based on legitimate business interests, contractual obligations, and applicable legal requirements.
Your information may be used for the following purposes:
Processing service bookings
Arranging event photography services
Sending booking confirmations and service updates
Handling customer requests
Delivering completed digital photos, videos, and related service materials
Preventing fraudulent transactions
Maintaining business and financial records
- User-Submitted Materials and Intellectual Property Protection
Customers may provide reference materials, images, graphics, text, or other information related to their event service needs.
To protect intellectual property rights, slowaerateglass strictly prohibits customers from submitting the following:
Copyright-infringing images
Unauthorized graphics
Trademarked materials used without permission
Infringing text content
Any materials that infringe upon third-party intellectual property rights
All customer-submitted materials may undergo a manual review process before being accepted for service preparation.
If we identify submitted materials that may infringe upon intellectual property rights, we may take the following actions:
Contact the customer to request a replacement for the potentially infringing materials;
Remove the disputed materials with the customer’s consent;
Cancel the relevant service order and issue a full refund, subject to the customer’s consent.
Customers are informed of these requirements during the service selection and material submission process.
It is the customer’s responsibility to ensure that all submitted materials are authorized for legal use.
- Data Retention Policy
We retain personal information only for the period necessary to:
Provide the requested services;
Complete customer transactions;
Maintain business operations;
Fulfill accounting, tax, and legal obligations.
Retention periods may include:
Booking and financial records
Service and transaction records will be retained for the minimum periods required by relevant Canadian financial and legal regulations.
Customer communication records
To support service continuity and dispute resolution, customer communication records may be retained for up to two years after the issue has been resolved.
- Your Privacy Rights
Depending on your geographic location (including the European Economic Area subject to GDPR and applicable privacyThese rights may include:
Accessing your personal information
Correcting inaccurate information
Updating your personal information
Requesting deletion of personal information where legally applicable
Requesting information regarding data processing activities
To exercise your privacy rights, please submit a request through:
Email:
decanter@slowaerateglass.com
We will review and respond to requests according to applicable privacy regulations.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality
Improve website performance
Analyze website usage
Provide secure customer services
Users may manage cookie preferences through their browser settings.
- Third-Party Services
We may use trusted third-party providers to support our operations, including:
Payment processing providers
Website hosting providers
Digital delivery platforms
Communication service providers
These providers only process information necessary to provide their contracted services.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically due to changes in our services, legal requirements, or business practices.
Any updates will be published on this page with a revised effective date.
- Contact Information
For questions regarding this Privacy Policy, data protection, or intellectual property concerns, please contact:
Telephone:
+4035675429
Email:
decanter@slowaerateglass.com
