This document outlines the Terms of Service governing the use of www.slowaerateglass.com and the purchase of our premium glassware merchandise. By accessing our website, browsing our collections, or placing an order, you agree to comply with and be bound by these corporate terms and conditions.
1. Corporate Identity and Legal Jurisdiction This website is owned and operated by slowaerateglass, established and located in Calgary, Alberta, Canada. Our commercial and retail activities are directed exclusively to consumers residing within the United States and Europe. All transactions, merchant contracts, and legal disputes arising under these terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, alongside applicable mandatory consumer protection statutory rights within your designated country of residence.
- Brand Name: slowaerateglass
- Website: www.slowaerateglass.com
- Corporate Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
- Corporate Telephone: +4035675429
- Official Email: decanter@slowaerateglass.com
2. Shipping, Delivery, and Transfer of Operational Risk Orders are fulfilled via trusted international logistics networks, securing premium delivery services with reputable global providers, including DHL, FedEx, and UPS Priority networks.
- Transit Timeline: Standard shipping deployments to the United States and Europe generally require 5 to 12 business days from the formal date of dispatch.
- Tracking and Notifications: Automated transit status reports are transmitted systematically to the customer-provided email address at critical logistics milestones, including order dispatch, arrival at cross-border sorting hubs, and local delivery deployment.
- Extended Transit Policy: If a delivery timeline significantly exceeds our standard estimated timeframe, our team will initiate an expedited inquiry with the respective carrier. Based on the objective findings of the transit investigation, we will resolve the matter conclusively via complete financial reimbursement or an immediate replacement dispatch.
- Statutory Transfer of Risk: In strict compliance with European and international consumer protection standards, the risk of loss or damage to the goods transfers to the consumer exclusively upon the physical possession of the merchandise by the consumer or a designated third party. Risk does not transfer upon initial handover to the freight carrier.
3. Returns, Cancellation, and Consumer Statutory Rights We maintain comprehensive operational policies aligned with European and American consumer protection frameworks to facilitate seamless returns and defective merchandise handling.
- Statutory Right of Withdrawal (European Residents): Customers residing in the European Union and the United Kingdom possess an absolute statutory right to withdraw from the purchase contract within 14 days of taking physical possession of the merchandise, without requirement for justification. To formally exercise this right, you must submit a clear, written declaration to our support desk via decanter@slowaerateglass.com within this mandatory 14-day window.
- Damaged or Defective Merchandise: If you receive an item exhibiting structural imperfections or severe transit damage, you are fully entitled to an immediate remedy. Please contact our administrative desk via email within 14 days of delivery receipt, providing photographic verification of the reported issue. Upon operational review and validation of the images, we will issue a complete financial refund or arrange a priority replacement dispatch. You will not be required to return the damaged item to our fulfillment facilities.
4. Pricing and Binding Commercial Terms All prices displayed across our platform are transparent and binding at the exact moment of transaction completion. We reserve the statutory right to rectify clerical or system-generated pricing errors within our listings without prior operational liability. Customers retain full responsibility for verifying their transactional summary prior to completing checkout.
5. Formal Contact Information For formal legal notices, active order inquiries, or regulatory clarifications regarding these Terms of Service, please contact our corporate administrative desk directly:
- Email: decanter@slowaerateglass.com
- Telephone: +4035675429
Note: This website sells glassware only and does not offer any alcoholic or other beverages.
