1. Orders and Shipping
- Which regions do you serve? We cater exclusively to individual consumers located within the United States and Europe. All global operations are managed autonomously from our corporate headquarters in Calgary, Alberta, Canada.
- What are your shipping timelines and options? We coordinate with premier global courier services, specifically DHL, FedEx, and UPS Priority networks, to facilitate secure international transit. Standard delivery to destinations across the United States and Europe typically requires 5 to 12 business days from the formal date of dispatch.
- How can I track the progress of my shipment? Our automated notification system transmits real-time transit status updates directly to the email address provided during checkout. These automated notifications are sent at major operational milestones, including initial dispatch, arrival at international logistics sorting hubs, and local delivery deployment.
- What happens if my shipment exceeds the standard delivery window? If a package is not received within our standard estimated timeframe, our customer support desk will immediately initiate an official tracking inquiry with the designated carrier. Depending on the objective circumstances of the delay established during the inquiry, we will resolve the matter promptly by providing a comprehensive financial reimbursement or arranging a priority replacement dispatch.
2. Payment Information
- What payment methods do you accept? We accept a structured selection of major international payment options to ensure secure checkout. Customers can complete transactions using major credit and debit networks, including Visa, Mastercard, and American Express. Additionally, we seamlessly support modern electronic wallets, specifically Apple Pay and Google Pay, alongside verified digital wallet alternatives available at checkout.
3. Returns, Refunds, and Damaged Goods
- What is your return policy for European residents? In strict accordance with European consumer protection standards, customers residing within the European Union and the United Kingdom possess an absolute statutory Right of Withdrawal. You may withdraw from the purchase contract without requirement for justification within 14 days from the date you take physical possession of the items. To formally initiate this process, please contact us via our official email address.
- How do I handle items that arrive damaged or faulty? If your merchandise exhibits physical faults or transit damage upon arrival, you are fully eligible for an immediate solution. Please transmit an email to our customer support desk within 14 days of receipt detailing the issue and enclosing clear photographic evidence of the damage. Once our team reviews and confirms the imagery, we will issue a complete financial refund or organize a replacement dispatch. You will not be required to return the damaged item to our corporate address.
4. Corporate Contact Details
For further inquiries, professional consultations, or formal correspondence, please reach our administrative desk through the official channels below:
- Brand Name: slowaerateglass
- Website: www.slowaerateglass.com
- Corporate Address: 214 Douglas Glen Close SE, Calgary, Alberta, Canada
- Telephone: +4035675429
- Official Email: decanter@slowaerateglass.com
Note: This website sells glassware only and does not offer any alcoholic or other beverages.
